Shipping policy

At Elite Vastra, we aim to provide a smooth and reliable delivery experience for every order placed through elitevastra.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive shipping and tracking information via email, SMS, or WhatsApp, where applicable.
During sales, promotions, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time is generally:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Elite Vastra may offer free shipping or promotional shipping offers. Any applicable conditions will be clearly mentioned on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through your registered contact details.

You can use the tracking information provided by the courier to check the status of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Delays

While we work with reliable delivery partners, Elite Vastra cannot guarantee delivery on a specific date.

Delivery may be delayed due to circumstances such as:

Severe weather
Natural disasters
Public holidays
Courier delays
Incorrect or incomplete address information
Remote or difficult-to-reach locations
High shipping volumes
Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the order is returned to us, additional shipping charges may apply for re-delivery.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts before returning an undelivered package to the sender.

If a package is returned because the recipient was unavailable, refused delivery, or provided incorrect address/contact information, re-shipping may be subject to additional charges.

8. Damaged or Missing Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

For missing or damaged shipments, we may request photographs, videos, packaging details, or other information required to investigate the issue with the courier.

9. International Shipping

At this time, shipping availability may vary depending on the destination. Any applicable international shipping charges, customs duties, taxes, or other import fees are the responsibility of the customer unless explicitly stated otherwise at checkout.