Refund & Return Policy

At Elite Vastra, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange according to the conditions below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

The product is unused and unworn.
The product is in its original condition.
Original tags and packaging are intact.
The product has not been washed, altered, damaged, or stained.
The product is returned with all original accessories and packaging, where applicable.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain products may not be eligible for return or exchange for hygiene, customization, or other legitimate reasons.

These may include:

Products marked as non-returnable on the product page.
Customized or personalized products.
Products that have been worn, washed, altered, or damaged by the customer.
Products returned without original tags or packaging.

Any applicable non-returnable conditions will be communicated on the relevant product page.

3. How to Request a Return

To request a return or exchange, please contact us at:

Email: contact@elitevastra.com

Please include:

Order number
Name used for the order
Product name
Reason for return
Photos or videos, if the product is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request clear photographs or videos of the product and its packaging to help us investigate the issue.

If the issue is verified, we may offer a replacement, exchange, or refund, as applicable.

5. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

6. Return Shipping Charges

If a return is requested because you changed your mind, selected the wrong size, or no longer require the product, return shipping charges may be the responsibility of the customer.

If the product received is damaged, defective, or incorrect due to an error on our part, Elite Vastra may cover the applicable return shipping cost, subject to verification.

7. Exchanges

Eligible products may be exchanged subject to availability.

If the requested replacement product or size is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our return policy.

9. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please first check with your bank or payment provider.

If the refund is still not reflected, contact us at contact@elitevastra.com, and we will assist you.

10. Important Note

Elite Vastra reserves the right to reject a return or exchange if the returned product does not meet the eligibility requirements stated in this policy or where permitted by applicable law.

This policy is subject to applicable consumer protection laws and does not limit any rights you may have under those laws.